Audio / Video

Audio / Video in Live Auctions

Depending on the auction audio and/or video may be available alongside the auction software. Audio/Video is meant to allow you to experience more of the live auction environment; however, it should not be taken as a substitute for the live auction software... The audio/video may experience delays and be unsynchronized with the live auction software due to internet traffic and speed. You should only make bidding decisions based on the information provided by the live auction software and not the audio/video stream!

How will I know if there is audio/video available?

Once you have launched the live bidding software, and the auction has commenced, look in the top right corner of the browser window. In the top right corner there should be a media icon, this icon will represent one of three possibilities:

1. No Audio or Video Available :
2. Audio Available :
3. Audio and Video Available :

How do I play the audio?

Once you have launched the live bidding software if there is an audio stream it will start playing automatically. You can stop and start the audio stream by clicking the Live Audio Stream image in the upper right hand corner of the live bidding screen.

How do I play the video?

Once you have launched the live bidding software, you will see a Launch Live Video Stream image in the upper right hand corner. Click the Launch Live Video Stream image, a new window will open up with the Video stream playing.

Audio and/or video is not working!

First thing to check is that you have Flash installed on your computer. If not you can download Flash here.

Once you have insured that Flash is installed, please close all your browser windows and start again. If you are still having problems, then look through the help topics below....

I can't hear the audio!

If the auction has video and audio available and you have launched and are viewing video but still can not hear audio then it is probably due to a microphone being turned off (accidentally or intentionally) at the recording site at the auction location.

If the auction does not have video but supports audio (the speaker icon is displayed), then make sure the play symbol is present. If they play symbol is not present but the pause symbol is then click the image again to toggle it to play mode.

Note you should also hear sound effects (ie. boing, and click sounds) when certain auction events occur, like when lots start, and bids show. If you can't hear any sound including these sound effects then the audio problem is probably due to settings or technical issues with your computer... see next item for more information.

I still can't hear any audio!

If you can't hear any audio at all, even after trying the above help topics, then the problem is probably associated with settings or technical issues with your computer.

First make sure you have speakers and they are powered on (usually they have a light indicating so), and that there volume dial is not turned down.

Second make sure the speakers are correctly connected to the computer, and they are plugged into the correct audio jack, ie. the speaker jack not the microphone jack, etc.

Third make sure your computer's sound settings are correctly adjusted. In windows you can do this by accessing the audio settings dialog from the windows [control panel]... the control panel can usually be accessed by clicking on the [Windows Start] button and then choosing the settings option and then you should see an option for the [control panel], click on the [control panel]. Once the [control panel] is displayed find the item labeled something like [Sounds and Audio Devices], or [Audio Settings], etc. once you find this item click on it to access the audio settings dialog. Make sure your audio settings are turned up and not muted.

Try testing your systems audio by playing music files, video files, etc.

If you still can't figure out why the audio is not working then email our technical support team or call toll free at 1-877-456-5483

Nothing happens when I click on the video icon, why?

Your browser (or some associated software) may be blocking popups. The video player is launched in a small popup window, you must allow this popup to launch in order to view the video stream.

The video window launches (pops up) but it does not play video!?

Some people experience problems connecting to the video servers due to internet speed or traffic congestion. Try closing the video window and re-clicking on the watch video icon to re-launch the video window.

Can I listen to audio without the video?

If there is only audio available (ie. the speaker icon is displayed) then yes, your only choice is to listen to audio without video; however, if the video icon is displayed then no the audio and video are streamed together and you can not listen to the audio without the video.

I still can't solve my problems!

Email Technical Support or call toll free at 1-877-456-5483